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Common purchase queries answered
Orders and Shipping
Shipping time can take from 7 to 15 business days, the tracking is normal that there might not be timely updated of your parcel therefore please wait patiently.
At checkout you can sign up for an account on this website. That means you can log in to see previous purchases and manage contact and shipping information. The account uses you email address as user name.
If you need to change your shipping address, you have the option to do so until your order is processed. In case you didn’t create an account during checkout, feel free to contact us at support@bloomhub.co, and we will do our utmost to assist you.
You can follow your order status from your account or via the emails we send you. Once your order is dispatched from our warehouse, you can follow it via the tracking information you receive from our shipping partners.
All credit card information are saved by our partners Stripe and PayPal. We have no direct access to your credit card information and all transactions go through our secure payment gateway partners.
We change sales tax depend on your state
Yes. We ship small parcels (below 2kg) everywhere on planet Earth with ordinary mail, and tracked and insured parcels to more than 55 countries
To ensure cost-effective and efficient shipping, we consolidate all items within an order for shipment.
If you need to swap an item
Returns and Exchanges
Mistakes happen and when we make one we also make it right. Contact us at order@bloomhub.co to arrange an exchange
If the package looks damaged we would advise you to decline reception. If you discover damage upon opening a package please get in touch right away at order@bloomhub.co
We need the following info from you:
– Order no.
– Pictures of the parcel:
* Complete parcel with the shipping label visible
* Closeup of the damage to the shipped item
* Closeup of the damage, if any, to the parcel
Until your order is processed you can change shipping address from your account. If you did not sign up for an account during checkout, you can write us at order@bloomhub.co, and we’ll do our best to help you out.
Until your order is processed you can change or canlcel it from your account. If you did not sign up for an account during checkout, you can write us at order@bloomhub.co, and we’ll do our best to help you out.